Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unopened, with the original safety seal intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at slabstrips@yaacoubcapital.com. Please note that returns will need to be sent to the following address: 4628 Crossroads industrial DR, Bridgeton, Missouri, 63044

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items Because our products are consumable supplements, we cannot accept returns on any Slab Strips that have been opened or had the safety seal broken, unless the product is defective. We also do not accept returns for sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened, with the seal intact, and in its original packaging.

 

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at slabstrips@yaacoubcapital.com.